Shentel/Mail2World’s 2023 Email Outage

Can you believe it’s been a whole year since the worldwide Mail2World 2022 email outage? Also: Can you believe it’s only been a year and Mail2World has brought us another email outage?

OK, so far, it looks like it’s only affecting Shentel email. I am checking in with other Mail2World clients, and they report no issues at this time. But if you use Shentel email, you may not be able to access your messages, nor will you be able to send or receive anything.

This outage seems to extend to Shentel Webmail, mail clients, and the mobile app. Wherever you go, Shentel email is kicking up some scary security warnings:

If you’re suffering from these errors, there little that you or I can do. It’s on Mail2World to fix this. They may have forgotten to renew a security certificate on the server that makes your email work. For now, I see your options as:

  1. Call Shentel at 1-800-SHENTEL and inquire politely for an ETR.
  2. Sit tight and check your email occasionally.

I will update this page if I encounter new information!

UPDATE@9:30PM: Shentel Webmail is starting to open up again for people. M2W may have bought a quick 1-month security certificate to tide things over.

If you’re still getting errors from your email client (Mail, Outlook, Thunderbird), reboot your computer and see if things start working again!

UPDATE@7:30AM, 2/10/2023: Looks like everything is back to normal and functional again. But now we get to wait a month and see if this recurs on 3/13/2023. Mail2World, we’ll be watching you.

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