If you use the HP Smart App (for scanning or other advanced printer functions), please know that it will soon be replaced. When I opened HP Smart this morning, it gave me a small message that it would soon be discontinued:
The Download Now link led me to the newly refurbished HP App. It downloaded and installed for free.
Don’t be alarmed if you see this notice on your computer or mobile device. Go ahead and comply with the download, if you wish to continue scanning or manipulating your printer, as you did with the Smart app. The new HP App is safe and fancier-looking… and has more ads built in to it:
After September 15, the HP Smart app will stop working. You may safely uninstall it at any time. Here are some links to the new HP App, in case it isn’t offered on your screen:
The new app downloads on my Windows 10 PC, and installs but when I try to start it I get the error HP App failed to load, please try again. This has happened three times in succession and each time I have uninstalled the HP App and used HP Smart to scan my documents. If you are planning to phase out HP Smart, please advise what I should do to continue using my HP 2700 series printer scanner.
Hi, Steve! I am not phasing out the HP Smart app, HP is. But for now, you are welcome to use the HP Smart app until it stops working.
If HP Smart stops working and you still cannot install the HP App, then you may need some computer service or troubleshooting, to figure out why the app won’t load.
The HP website also has some basic advice for your situation: https://support.hp.com/us-en/document/ish_6798169-6798236-16
Feel free to call me if you ever want my remote services!