Are you getting the speed you’re paying for? Whether you are troubleshooting or just doing some due diligence, speed test websites are free to use and will measure your current internet connection speed. To check your speed, visit one of these sites:
It can be useful to test your internet speed on a variety of sites, as some ISPs respect the results from certain speed test websites more than others. If you can tell tech support, “I got the same test results using 3 different sites,” then they may take your situation more seriously.
For best results, run one speed test at a time, when no one else in your household is actively using bandwidth. And consider connecting your test computer to your modem or router with an ethernet cable. You might notice different speed test results over Wi-Fi and cabled connections.
Some final food for thought: Sometimes, internet speed varies based on the time of day, or day of the week. It may seem like your test results are high up until 6PM each day, or you may notice that things bog down on the weekends. This may be due to oversubscription. If this is the case, you can just collect even more speed test data to report to your ISP, and ask them to address it. Or seek out a different internet provider…